Why should I come to Rawlings?

With vision most commonly quoted as the most important of your senses, why would you want to accept second best? At Rawlings we pride ourselves on a level of service that is second to none, from your eye examination with the Optometrist you choose, to a detailed glasses consultation with qualified Dispensing Opticians. Our Optometrists and Dispensing Opticians all regularly participate in continued education and training, and we ensure that every patient gets all the time they need for a thorough examination and all the help they need to get the perfect glasses.

One of the things that sets us apart from many opticians is our long standing staff, meaning you can get continuity of care being regularly seen by the same Optometrist or Dispensing Optician building up rapport and real understanding of your visual and glasses needs.

Rawlings are ‘independent’ opticians giving all our staff freedom of choice of frames and lenses allowing them to find the perfect pair for you. This ethos of independence has stood us in good stead for over 120 years in business and there are still several members of the Rawling family working in the company which, after 4 generations, is something we are truly proud of.

We have a huge choice of frames with up to 1000 different styles in some branches and our independent status means we have frames and lenses available from many different manufacturers all over the world. Our dispensing team are trained to help you make the right choice and will spend all the time you need to help you get the look you want and with the vision you need. Special smart mirrors with cameras will let you see exactly what you look like in the selection of frames you choose before you make the final decision. These even allow those with strong prescriptions to see their frames clearly before a decision is made. All our glasses have a satisfaction guarantee, and are covered by a two year guarantee against manufacturing defects.

You are entitled to an eye examination paid for by the NHS if: 

  • you are under 16 years of age
  • you are under 19 years of age and in full time education
  • you or your partner are getting income support
  • you or your partner are getting family credit
  • you are over 60 years of age
  • you suffer from glaucoma
  • you are diabetic
  • you are over 40 years of age and have a family history of glaucoma
  • you require certain types of complex (very strong) lenses
  • you are registered as blind or partially sighted (sight impaired or severely sight impaired)
  • you have an NHS exemption form (HC1 or HC2)

If you are a private patient; as often as you like. If you are an NHS patient; as often as your Optometrist recommends. If you are an NHS patient and you want to have your sight tested again before your next NHS appointment is due (for example if you lost your glasses and wanted another test before replacing them) you would have to pay a private examination fee.

If you feel you are having problems with your eyes, we can advise you on whether you are entitled to an early NHS sight test or whether you will have to pay. In some cases it may be more appropriate for you to see your GP or an Ophthalmologist rather than have an NHS sight test. The NHS sight test is for the provision of spectacles, not for emergency eye problems. If you think that your sight has changed before your next test is due, you can ask your Optometrist for an earlier test.

If you fall into any of the first four categories above or you require “complex” lenses you will get help towards the cost of glasses. The amount will vary dependent on your prescription and NHS entitlement (as designated by NHS rules).

You can apply for help towards the cost of eyecare by submitting a form HC1 “Claim for help with health costs” to the NHS Business Authority. These forms are available at most Opticians, Dentists, Post Offices and Benefit offices.

Rawlings are pleased to offer a 15% discount to students on production of a valid NUS card.

No. All you need to do is make an appointment. You can ring, email us, use our online booking page, or just call in.

These days, they don’t! New technology used in modern lens materials mean that lenses can be made much thinner and lighter nowadays, often over 40% thinner and lighter than standard lenses. Frames can also be lightweight, yet strong at the same time, using materials such as titanium and stainless steel for example. Our expert Dispensing Opticians can advise you on frame shapes to suit your prescription, as sometimes just a slight change to the style chosen can make a huge difference.

Most people need an eye examination every two years. Certain groups of people may require more frequent appointments than this and the Optometrist will advise them accordingly.

Your Optometrist or Contact Lens Optician will have recommended a solution for you based on many different factors. Your lenses and solutions should be seen as working as a team, and changing the solution can cause discomfort, allergy or other problems. Supermarkets often vary the contents of the bottle without changing the packaging so unless you note the ingredients down you can’t tell what you are buying.

Please note that Contact Lenses are a medical device and as such we are unable to accept any returns. Once ordered the lenses will usually be despatched directly to you from the manufacturer which may take up to 10 working days or longer but cannot usually be stopped. Contact lenses ordered to be collected from our branches or for onward postal delivery (Charges apply) can also not be returned to the manufacturer. This does not affect your consumer rights.

Nearly all people with astigmatism (irregular or rugby ball shaped eyes) can easily be fitted with contact lenses- even daily disposables in most cases thanks to manufacturers responding to demand in recent years. Monthly replacement comfy soft lenses or rigid gas permeable lenses can be needed in some instances.

No. A common misconception is that when you start wearing reading glasses they make your eyes deteriorate – unfortunately once your reading vision begins to deteriorate (usually during your 40’s or 50’s) it will continue to deteriorate due to natural changes in the eye, regardless of whether or how much you wear your glasses. A bit like getting grey hair or wrinkles – it is an aging process caused by the lens inside your eye growing larger and becoming less flexible. When you are given a prescription for glasses your Optometrist will advise you when to wear them. It is usually not possible to wear glasses too much – but you should not use glasses prescribed for reading for distance or vice versa unless the optician has told you to.

As described above the aging process cannot be halted. Sometimes the prescription will not change for many years, at other times they will seem to change quite quickly. With diabetes or cataracts (even if only slight) vision can change frequently and rapidly in some cases. Children’s eyes can alter very rapidly as they are growing – even a fraction of a millimetre of eye growth can cause a large change in prescription especially if they are shortsighted (myopic).

Always before they start school and ideally even younger. Good vision is vital for early years education and often even though your child may appear to be seeing well, a problem with one eye only or a muscle problem can cause problems with learning but will not be noticeable at other times.

Small babies with suspected vision problems will usually be referred to the hospital but toddlers can have their eyes tested at the opticians.

The Optometrist can use symbols and matching games instead of identifying letters. Letter matching can be practised at home beforehand, and even children under 4 regularly surprise their parents in the consulting room by accurately showing us which letter is ‘the same’. Much of the testing that is done by the Optometrist requires little input from the child. The child’s eye exam is focused on assessment of the strength of the eyes, eye muscle status, and eye health to ensure proper vision development. Critical information can be obtained about your child’s eyes without them needing to say a word!

They include rubbing eyes, squinting, turning or tilting head, losing their place or using a finger to follow along when reading, moving head or mouthing words while reading, headaches, red eyes, wandering eyes, complaints of blurred vision. However many disorders have no symptoms, which is why we recommend that all children should have a thorough eye examination BEFORE they start school.

Replacement time varies depending on a huge variety of factors including; eye health, the chemistry of your tears, your lifestyle and the durability of the lens. Disposable lens replacement options can vary from daily, weekly, two-weekly, monthly, and even quarterly. Your Optometrist or Contact Lens Optician will assess your eye health and vision status with your contact lenses to ensure you have the perfect replacement schedule for your usage.

Cataracts are most commonly an age-related condition, but many factors can contribute to earlier onset. Ultraviolet Light exposure has a cumulative effect, as does smoking and poor diet. If you have been told that you have the beginnings of cataract, studies have shown that taking a simple vitamin supplement containing vitamin A , C and E can slow down progression of cataract, even with a good diet.

Laser eye surgery can be undertaken to correct many cases of myopia (short sight) and astigmatism safely and predictably. Laser correction of hyperopia (long sight) is also possible. Presbyopia, which causes the need to wear reading glasses or bifocals, cannot currently be corrected by laser surgery though recent small experimental studies suggest that this may be possible over the next few years, either by laser or by implants into the cornea.. As a result, most people over 45 will require reading glasses following surgery. Amblyopia (lazy eye) or other existing conditions that have caused damage to the eye or loss of vision cannot be repaired by laser surgery. Some people (usually if over 50) may be recommended an alternative treatment called ‘clear lens exchange’ which can give a better result. Your Optometrist will be happy to discuss refractive surgery with you.

It’s common for hearing changes to develop gradually, often so subtly that you might not notice them at first. However, catching these signs early can make a significant difference in maintaining your quality of life and staying connected.

Some common early indications that your hearing might be changing include:

  • Difficulty understanding conversations in noisy environments, such as busy restaurants, social gatherings, or crowded public spaces. You might find yourself straining to hear or giving up on following the discussion.
  • Frequently asking people to repeat themselves, especially if they’re speaking softly or from another room.
  • Misunderstanding what people say, leading to incorrect responses or awkward moments. This can be particularly noticeable during phone calls.
  • Turning up the volume on the television or radio higher than others prefer in your household.
  • Feeling tired or exhausted after social events, as your brain works harder to process sounds and fill in missing gaps.
  • Missing subtle sounds like a doorbell, phone ringing, or the turn signal in your car.
  • Having trouble following group conversations, finding it hard to distinguish between different speakers.
  • Perceiving speech as muffled or people as mumbling, even when they are speaking clearly.

If you’re experiencing any of these signs, even occasionally, it’s a good idea to schedule a comprehensive hearing check. It’s a simple, pain-free process that can provide clarity and help you take proactive steps to protect your hearing health.

Modern hearing aids are designed to do much more than just make sounds louder, they are sophisticated tools that enhance your ability to engage fully with the world around you. For professionals, and those enjoying retirement, this means:

  • Enhanced Professional Performance: Clearer hearing in meetings, on conference calls, and during client interactions can boost confidence, improve communication, and ensure you don’t miss critical information. This allows you to maintain your sharp edge and contribute effectively.
  • Richer Social Interactions: Whether it’s lively family dinners, conversations with friends, or community gatherings, hearing aids help you follow discussions with ease, participate actively, and enjoy the nuances of shared moments without feeling isolated or left out.
  • Deeper Personal Connections: Being able to hear your loved ones clearly – from a grandchild’s whisper to a partner’s quiet conversation – strengthens bonds and enriches your most important relationships.
  • Fuller Enjoyment of Passions: From appreciating music, theatre, and podcasts to engaging in hobbies that require good hearing (like birdwatching or attending lectures), hearing aids can restore the richness of sound, allowing you to immerse yourself fully in your interests.
  • Increased Safety and Awareness: Hearing environmental sounds like traffic, alarms, or approaching vehicles is crucial for safety, especially when out and about or engaging in outdoor activities.
  • Reduced Listening Fatigue: When you’re constantly straining to hear, it can be mentally exhausting. Hearing aids reduce this effort, leaving you with more energy for the activities and people you love.

Ultimately, hearing aids empower you to remain an active, vibrant participant in all aspects of your life, ensuring that hearing challenges don’t stand in the way of your career, your passions, or your most cherished relationships.

Yes, for the vast majority of people with hearing loss, wearing hearing aids can significantly benefit your hearing and overall quality of life. The primary goal of hearing aids is to make sounds audible and clear again, allowing your brain to receive the necessary auditory information it needs to understand speech and environmental sounds.

Here’s what you can generally expect when you start wearing hearing aids:

  • Improved Clarity and Understanding: You’ll likely notice an immediate improvement in your ability to hear and understand speech, especially in quiet environments. Over time, with consistent use, your brain will re-learn to process sounds more effectively, leading to better understanding in more complex listening situations.
  • Gradual Adjustment Period: It’s important to understand that adapting to hearing aids is a process. Your brain needs time to re-acclimate to sounds it may not have heard clearly for a while. This adjustment period can vary from a few days to several weeks. During this time, sounds might initially seem loud or unfamiliar, but this typically subsides as your brain adjusts.
  • Enhanced Awareness of Your Surroundings: You’ll start noticing sounds you might have been missing, such as birds chirping, the refrigerator humming, or the rustle of leaves. This increased auditory awareness contributes to a richer experience of the world and improved safety.
  • Personalized Fitting and Programming: Your hearing aids will be custom programmed to your specific hearing loss and preferences. We’ll work closely with you during the fitting process and follow-up appointments to fine-tune the settings, ensuring optimal comfort and performance.
  • Ongoing Support: Your journey doesn’t end after the initial fitting. We provide ongoing support, including regular check-ups, cleaning, adjustments, and advice to ensure you continue to get the most out of your hearing aids.

Wearing hearing aids is an investment in your well-being, opening a world of sounds and connections you might have been missing. With patience and consistent use, you can look forward to a significant improvement in your hearing and a more engaged life.

Ear wax (cerumen) is a natural substance produced by your ears to protect them from dust, foreign particles, and infections. While it’s a normal part of your ear’s self-cleaning process, sometimes it can accumulate and cause issues, including temporary hearing loss.

How often should you have your ears checked? For most individuals, ear wax manages itself and doesn’t require regular professional removal. However, if you wear hearing aids, use earplugs frequently, have narrow ear canals, or produce a lot of wax, regular checks are advisable. We generally recommend a check-up if you experience symptoms like:

  • A feeling of fullness or blockage in your ear
  • Reduced hearing or muffled sounds
  • Earache or discomfort
  • Tinnitus (ringing or buzzing in the ear)
  • Dizziness

If you are prone to wax buildup, a check-up every 6-12 months might be beneficial, or as advised by your hearing care professional.

What does the removal process involve? If a significant buildup of ear wax is impacting your hearing or causing discomfort, professional removal is the safest and most effective solution. We offer gentle and efficient ear wax removal services. The most common methods include:

  • Microsuction: This is often considered the safest and most comfortable method. It involves using a small, sterile suction device to gently remove the wax under direct microscopic vision. This allows for precise and controlled removal without the need for water.
  • Manual Removal (Instrumentation): For wax that is closer to the ear canal opening or particularly soft, specialized instruments may be used to carefully extract the wax. This is also performed under magnification.

Both methods are performed by a trained professional, ensuring your comfort and the safety of your ear canal. We will always assess your ears first to determine the most appropriate and effective removal method for your specific situation. It’s a quick, typically pain-free procedure that can often provide immediate relief and improvement in hearing.

Modern hearing aids have evolved significantly beyond simple amplification, now offering seamless connectivity with a wide range of your everyday devices. This integration is designed to enhance your listening experience, provide greater convenience, and keep you effortlessly connected to your digital world.

Here’s how they connect and the benefits you can expect:

  • Direct Streaming to Smartphones: Many contemporary hearing aids feature Bluetooth connectivity, allowing them to pair directly with your smartphone (both iOS and Android). This means you can:
    • Stream phone calls directly to your hearing aids: Enjoy crystal-clear conversations without holding your phone to your ear, even in noisy environments.
    • Listen to music, podcasts, or audiobooks: Turn your hearing aids into high-quality wireless headphones, providing a rich, immersive sound experience.
    • Control settings via a dedicated app: Adjust volume, change programs for different listening environments, and even locate a lost hearing aid, all from your phone.
    • Please note: The availability and functionality of direct streaming features can depend on the specific hearing aid model and the compatibility of your smartphone’s hardware and operating system.
  • Enhanced TV Listening: With accessories like TV streamers, your hearing aids can connect wirelessly to your television. This allows you to:
    • Hear TV audio directly in your hearing aids: Enjoy clear dialogue and sound effects at a comfortable volume for you, without disturbing others in the room.
    • Personalize your TV experience: Adjust the volume to your preference without impacting the TV’s main volume.
    • Please note: A dedicated TV streamer accessory is typically required for this feature.
  • Connectivity with Other Devices: Depending on the model, hearing aids can also connect to:
    • Tablets and Computers: For video calls, online meetings, or multimedia consumption.
    • Remote Microphones: These can be particularly useful in challenging listening situations, such as lectures, noisy restaurants, or group discussions, by wirelessly transmitting the speaker’s voice directly to your hearing aids.
    • Please note: Some connectivity options may require additional accessories or specific device compatibility.

The Benefits of These Smart Features:

  • Effortless Communication: Seamlessly take calls and participate in virtual meetings with clarity.
  • Personalized Entertainment: Enjoy your favourite media directly and privately.
  • Greater Control and Convenience: Manage your hearing experience discreetly from your phone.
  • Improved Engagement: Stay connected to news, entertainment, and conversations with ease, enhancing your overall quality of life.

These smart features are designed to integrate your hearing aids into your active lifestyle, providing not just better hearing, but a more connected and convenient experience.

Our commitment to your hearing health extends far beyond your initial fitting. We believe that comprehensive aftercare and ongoing support are crucial for ensuring you get the maximum benefit and satisfaction from your hearing aids for years to come.

Here’s what you can expect from our ongoing support and aftercare program:

  • Regular Follow-Up Appointments: We schedule periodic appointments to monitor your hearing, assess the performance of your hearing aids, and make any necessary adjustments to their programming. These visits are vital for optimizing your listening experience as your hearing needs may evolve.
  • Cleaning and Maintenance: Hearing aids are delicate instruments that require regular cleaning and maintenance to function optimally. We provide professional cleaning services and teach you how to properly care for your devices at home to prevent issues and prolong their lifespan.
  • Troubleshooting and Repairs: If you experience any issues with your hearing aids, such as a malfunction, reduced performance, or discomfort, we are here to help. We offer troubleshooting assistance, minor repairs on-site, and can facilitate more extensive repairs with the manufacturer if needed.
  • Battery and Accessory Support: We provide guidance on battery usage (for non-rechargeable models) and can assist with ordering and fitting any necessary accessories, such as TV streamers, remote controls, or cleaning tools.
  • Technology Updates and Upgrades: The field of hearing aid technology is constantly advancing. We keep you informed about new features, software updates, and potential upgrade options that could further enhance your hearing experience.
  • Personalized Advice and Education: We are always available to answer your questions, provide personalized advice on managing specific listening situations, and offer ongoing education to help you adapt to and get the most out of your hearing aids.

Our goal is to be your trusted partner in hearing health, providing continuous care and support to ensure your hearing aids remain an effective tool for a full and connected life.

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