Work at Rawlings

Reports to: Practice Manager

Contract Type: Full-time, Permanent

Salary: Based on 38.875 hours a week, £54,522 to £67,740, Dependent on experience

Location: Rawlings Opticians & Hearing Care, Alresford, Hampshire.

Rawlings in Alresford offers a supportive, close-knit team environment with strong values and a genuine connection to the local community. Based in a charming market town, it combines high professional standards with a friendly workplace culture where people feel valued and take pride in the work they do.

Role Purpose
To provide high-quality eye care, contact lens care and promotion of eye health in line with General
Optical Council (GOC) standards, ensuring the best visual outcomes and overall eye health for patients.

Key Responsibilities

• Conduct comprehensive eye examinations, contact lens appointments and other associated
  appointment types, for example dry eye, as required according to appropriate qualifications and
  business needs.
• Practice according to the GOC regulations.
• Advise patients on visual health, including lifestyle factors and preventative care.
• Work closely with Dispensing Opticians and other support staff to ensure smooth patient journeys.
• Make appropriate clear recommendations ensuring there is focus on benefits to the patient.
• Maintain contemporaneous accurate and detailed patient records in compliance with professional
  and legal standards.
• Use and maintain knowledge of specialist diagnostic equipment (OCT, fundus camera, tonometry,
  visual fields, etc.).
• Stay up to date with Continuing Professional Development (CPD).
• Support practice growth through excellent patient care and effective communication.
• Participate in clinical governance and quality assurance processes.

Qualifications and Experience

• BSc (Hons) Optometry or equivalent degree.
• GOC registration as a qualified Optometrist.
• Clinical experience in community practice.
• Additional accreditations (e.g., GRR, Post Cataract) beneficial.

Skills and Attributes

• Strong clinical skills.
• Excellent communication and interpersonal abilities.
• Patient-centred approach with empathy and professionalism.
• Attention to detail and accuracy in record-keeping.
• Team player, able to collaborate across clinical and retail teams.
• Ability to work under pressure and manage time effectively.
• Commitment to continuous learning and professional growth.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Professional fees (GOC/AOP) paid
• Continuing education and training support
• CPD events
• Company pension scheme with Life Assurance
• Incentive scheme
• Staff and family discounts
• Pro-rota 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Perkbox
• EAP Scheme
• No Sunday or Bank Holiday working, includes 1 Saturday’s off a month

Reports to: Practice Manager

Contract Type: Full-time, Permanent

Salary: Based on 40 hours a week, £57,221 to £69,701, Dependent on experience

Location: Rawlings Opticians & Hearing Care, Winchester

Winchester offers a supportive team culture with high professional standards and a strong focus on
customer care. Set in a historic, fast-paced city environment, the role suits someone who enjoys a
challenge, thrives on variety, and takes pride in delivering excellent service while developing their skills as
part of a valued local team.

Role Purpose
To provide high-quality eye care, contact lens care and promotion of eye health in line with General
Optical Council (GOC) standards, ensuring the best visual outcomes and overall eye health for patients.

Key Responsibilities

• Conduct comprehensive eye examinations, contact lens appointments and other associated
  appointment types, for example dry eye, as required according to appropriate qualifications and
  business needs.
• Practice according to the GOC regulations.
• Advise patients on visual health, including lifestyle factors and preventative care.
• Work closely with Dispensing Opticians and other support staff to ensure smooth patient journeys.
• Make appropriate clear recommendations ensuring there is focus on benefits to the patient.
• Maintain contemporaneous accurate and detailed patient records in compliance with professional
  and legal standards.
• Use and maintain knowledge of specialist diagnostic equipment (OCT, fundus camera, tonometry,
  visual fields, etc.).
• Stay up to date with Continuing Professional Development (CPD).
• Support practice growth through excellent patient care and effective communication.
• Participate in clinical governance and quality assurance processes.

Qualifications and Experience

• BSc (Hons) Optometry or equivalent degree.
• GOC registration as a qualified Optometrist.
• Clinical experience in community practice.
• Additional accreditations (e.g., GRR, Post Cataract) beneficial.

Skills and Attributes

• Strong clinical skills.
• Excellent communication and interpersonal abilities.
• Patient-centred approach with empathy and professionalism.
• Attention to detail and accuracy in record-keeping.
• Team player, able to collaborate across clinical and retail teams.
• Ability to work under pressure and manage time effectively.
• Commitment to continuous learning and professional growth.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Professional fees (GOC/AOP) paid
• Continuing education and training support
• CPD events
• Company pension scheme with Life Assurance
• Incentive scheme
• Staff and family discounts
• Pro-rota 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Perkbox
• EAP Scheme
• No Sunday or Bank Holiday working, includes 1 Saturday off a month

Reports to: Practice Manager
Location: Rawlings Opticians & Hearing Care, Croydon
Contract Type: Full-time, Permanent

Salary: £32,640 to 36,720, Dependent on experience

Role Purpose

The Dispensing Optician role is key within the dispensing team. They will deliver and fulfil the function of dispensing to the highest professional standard and maintain positive relationships with patients and colleagues. They are the essential link between the consulting room and the dispensing process for patient.

Key Responsibilities

• Deliver exceptional customer service by maintaining a positive, polite, and professional manner in all patient interactions.
• Complete all administrative tasks accurately and efficiently, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
• Handle financial transactions securely and accurately in line with company procedures.
• Support Optical Assistants when required, including assisting with patient pre-screening and general practice duties.
• Provide support, training and supervision of Dispensing Assistants.
• Participate in the three-way handover process between Optometrist and patient, ensuring a smooth and professional transition into the dispensing process.
• Confidently assist patients in selecting well-fitting frames and make appropriate lens recommendations, taking precise and accurate measurements using the Ipad when applicable.
• Perform focimetry of lenses and monitor spectacle orders, liaising with suppliers and patients where necessary to maintain efficiency and satisfaction.
• Ensure all spectacles are quality checked, correctly fitted, and adjusted to the patient’s comfort.
• Carry out minor spectacle and hearing aid repairs as required.
• Address and resolve patient concerns promptly, escalating to the manager where appropriate.
• Work within the scope of your competence and seek support when needed to maintain professional standards.
• Take pride in personal presentation and the upkeep of the practice environment, ensuring displays and merchandise are well presented at all times.
• Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care.
• Ensure that they have a thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and GOC registration is kept up-to-date.

Qualifications and Experience

• Previous spectacle dispensing experience is essential
• Level 6 Diploma in Ophthalmic dispensing qualification

Skills and Attributes

• Excellent communication skills and passion for customer service.
• IT skills (Word, Excel etc) and good organisational skills are also called for.
• Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Continuing education and training support
• CPD events
• Company pension scheme with option for Life Assurance
• Incentive scheme
• Staff and family discounts
• 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Perkbox
• EAP scheme
• Cycle to Work scheme

• No Sunday or Bank Holiday working, includes 1 Saturday off a month

Reports to: Surrey Lead Audiologist

Location: Mobile across Surrey practices

Contract Type: Full-time, Permanent

Salary: £45,000 – £50,000 + £5000 car allowance per annum, Incentive scheme

Role Purpose
The purpose of this role is to provide high-quality, patient-centred audiology care as a qualified, HCPC-registered Hearing Aid Dispenser/Audiologist, delivering thorough assessments and personalised hearing solutions across multiple clinic sites (Banstead, Purley, Croydon, Bookham and Caterham). You will use strong communication and interpersonal skills to support patients throughout their hearing-care journey, while being adaptable, proactive, and open to innovative ways of working. Above all, you will demonstrate a genuine passion for delivering excellent patient care and continuously improving service quality.

Key Responsibilities

• Carry out full hearing assessments
• Fit, programme, and verify hearing aids
• Conduct microsuction wax removal (training in this is preferred but not required)
• Perform Tympanometry confidently
• Provide aftercare and ongoing patient support
• Build strong patient relationships and deliver person-centred care
• Work across different Surrey branches (driving required)
• Support service development and contribute to new ideas/processes
• Ensure thorough awareness of clinical techniques and product availability through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and registration is kept up-to-date.

Requirements

• HCPC registration
• Full UK driving licence and access to reliable car
• Ability to travel across Surrey branches

Qualifications and Experience

• BSc (Hons) in Audiology or Foundations Degrees for Hearing Aid Dispensers (HADs)
• Tympanometry experience beneficial
• Microsuction experience beneficial
  Skills and Attributes
• Excellent communication skills and passion for customer service.
• Adaptable and comfortable working between sites.
• IT skills (Word, Excel etc) and good organisational skills are also called for.
• Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Continuing education and training support
• Company pension scheme
• Incentive scheme
• Staff and family discounts
• 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Monthly rewards scheme
• EAP scheme
• No Sunday or Bank Holiday working, includes 1 Saturday off a month

Reports to: Practice Manager

Location: Rawlings Opticians & Hearing Care, Alresford

Contract Type: Full-time, Permanent

Salary: £37,472 to £41,856 Based on 39.25 hours a week, Dependent on experience

Role Purpose

A Dispensing Optician Manager is qualified and a GOC-registered Dispensing Optician with the added responsibility of managing both the clinical and operational functions of the branch. They are the bridge between clinical excellence, exceptional customer service, and smooth day-to-day operations. The role combines hands-on dispensing expertise with team leadership, staff development, branch administration, and commercial performance management.

Key Responsibilities

Clinical & Dispensing Duties

• Carry out high-quality spectacle dispensing including frame selection, lens recommendations, and precise measurements.
• Ensure seamless patient journeys through confident 3-way handovers with the Optometrist.
• Handle frame adjustments, repairs (including hearing aids), and rechecks/non-tolerances, resolving patient concerns promptly, escalating to the area manager where appropriate with professionalism.
• Manage spectacle orders, liaising with suppliers for delayed orders, and ensure accuracy in focimetry and fitting.
• Ensure all administrative tasks within the branch are accurate and efficient, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
• Support and supervising of a student dispensing optician maybe required.

Leadership & Management

• Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care, whilst encouraging team motivation and an inclusive, can-do atmosphere.
• Oversee daily branch operations including opening/closing procedures, alarm systems, cashing up, banking, and keyholder responsibilities.
• Line manage branch team members, approve holiday and communicating with HR and other managers for rota changes and staffing levels.
• Conduct regular performance reviews and rolling reviews, supporting staff training, development, and reward recognition.
• Collaborate with HR to address sickness, absence documentation, and identify attendance patterns using tools such as the Bradford Factor.

Operational & Financial Oversight

• Monitor and manage stock levels, frame rep visits and stocktake accuracy.
• Track budgets, gross profit, incentives, and assist OA team with weekly returns and invoices.
• Manage refunds, till discrepancies, debt collection processes, and report fraudulent activity.
• Coordinate branch reports for Manager Meetings and communicate branch needs with Head Office, Accounts, HR, and Marketing.

Marketing & Promotion

• Collaborate with the Marketing team to support local promotional events, open days, and marketing calendar activities.
• Take pride in personal presentation and the upkeep of the practice environment, ensuring displays, marketing materials and merchandise are well presented at all times.
• Support marketing with website content updates, newsletters/social media content, display trays, and recommendation cards.
• Monitor customer feedback and encourage staff involvement in marketing efforts.

Health, Safety & Compliance

• Lead Health & Safety initiatives in-branch, including emergency procedures, hazard walk-throughs, and accident reporting.
• Ensure staff awareness of GDPR, Data Protection, and patient confidentiality policies.
• Maintain equipment including screener calibration, scanner accuracy, and locations of AED/defibrillator.
• Must undertake First Aid training.

Qualifications and Experience

• Previous management experience is an advantage
• Previous spectacle dispensing experience is essential
• Level 6 Diploma in Ophthalmic Dispensing qualification

Skills and Attributes

• Excellent communication, empathy, problem-solving skills with a passion for customer service.
• Able to delegate, coach and motivate the team.
• IT skills (Word, Excel etc) and good organisational skills are also called for.
• Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Continuing education and training support
• CPD events
• Company pension scheme
• Incentive scheme
• Staff and family discounts
• 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Perkbox
• EAP scheme
• No Sunday or Bank Holiday working, includes 1 Saturday off a month
• WhatsApp support groups

Reports to: Area Manager

Location: Rawlings Opticians & Hearing Care, Alton, Hampshire

Contract Type: Full-time, Permanent

Salary: £37,114 to £41,440 Based on 38.875 hours a week, Dependent on experience

Rawlings is a well-established, community-focused opticians based in Alton, with a strong reputation for delivering high-quality eye care and personalised customer service. Combining clinical excellence with a warm, professional approach, Rawlings prides itself on building long-term relationships with patients and supporting the wellbeing of the local community. The practice values teamwork, integrity and ongoing development, providing a supportive environment where colleagues are encouraged to grow and deliver outstanding patient experiences.

Role Purpose

A Dispensing Optician Manager is qualified and a GOC-registered Dispensing Optician with the added responsibility of managing both the clinical and operational functions of the branch. They are the bridge between clinical excellence, exceptional customer service, and smooth day-to-day operations. The role combines hands-on dispensing expertise with team leadership, staff development, branch administration, and commercial performance management.

Key Responsibilities

Clinical & Dispensing Duties

• Carry out high-quality spectacle dispensing including frame selection, lens recommendations, and precise measurements.
• Ensure seamless patient journeys through confident 3-way handovers with the Optometrist.
• Handle frame adjustments, repairs (including hearing aids), and rechecks/non-tolerances, resolving patient concerns promptly, escalating to the area manager where appropriate with professionalism.
• Manage spectacle orders, liaising with suppliers for delayed orders, and ensure accuracy in focimetry and fitting.
• Ensure all administrative tasks within the branch are accurate and efficient, ensuring clinical records are thorough, up-to-date, and compliant with GDPR and data protection requirements.
• Support and supervising of a student dispensing optician maybe required.

Leadership & Management

• Act as a positive ambassador for the company, promoting its values, reputation, and commitment to excellent patient care, whilst encouraging team motivation and an inclusive, can-do atmosphere.
• Oversee daily branch operations including opening/closing procedures, alarm systems, cashing up, banking, and keyholder responsibilities.
• Line manage branch team members, approve holiday and communicating with HR and other managers for rota changes and staffing levels.
• Conduct regular performance reviews and rolling reviews, supporting staff training, development, and reward recognition.
• Collaborate with HR to address sickness, absence documentation, and identify attendance patterns using tools such as the Bradford Factor.

Operational & Financial Oversight

• Monitor and manage stock levels, frame rep visits and stocktake accuracy.
• Track budgets, gross profit, incentives, and assist OA team with weekly returns and invoices.
• Manage refunds, till discrepancies, debt collection processes, and report fraudulent activity.
• Coordinate branch reports for Manager Meetings and communicate branch needs with Head Office, Accounts, HR, and Marketing.

Marketing & Promotion

• Collaborate with the Marketing team to support local promotional events, open days, and marketing calendar activities.
• Take pride in personal presentation and the upkeep of the practice environment, ensuring displays, marketing materials and merchandise are well presented at all times.
• Support marketing with website content updates, newsletters/social media content, display trays, and recommendation cards.
• Monitor customer feedback and encourage staff involvement in marketing efforts.
•  

Health, Safety & Compliance

• Lead Health & Safety initiatives in-branch, including emergency procedures, hazard walk-throughs, and accident reporting.
• Ensure staff awareness of GDPR, Data Protection, and patient confidentiality policies.
• Maintain equipment including screener calibration, scanner accuracy, and locations of AED/defibrillator.
• Must undertake First Aid training.

Qualifications and Experience

• Previous management experience is an advantage
• Previous spectacle dispensing experience is essential
• Level 6 Diploma in Ophthalmic Dispensing qualification

Skills and Attributes

• Excellent communication, empathy, problem-solving skills with a passion for customer service.
• Able to delegate, coach and motivate the team.
• IT skills (Word, Excel etc) and good organisational skills are also called for.
• Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving.

Rewards and Benefits

• Competitive salary (dependent on experience)
• Continuing education and training support
• CPD events
• Company pension scheme
• Incentive scheme
• Staff and family discounts
• 33 days holiday including bank holidays
• Career progression opportunities
• Team building events
• Company sick pay
• Perkbox
• EAP scheme
• No Sunday or Bank Holiday working, includes 1 Saturday off a month
• WhatsApp support groups