MSHAA
Audiology Team Lead
With a passion for people and a strong belief in integrity-led care, Bill Mills brings a wealth of experience to his role as Audiology Team Lead at Rawlings. Since beginning his career in hearing care in 2014—following a global career in the textile industry—Bill has found deep satisfaction in transforming lives through better hearing. He specialises in wax removal, bespoke earplugs, and tailored hearing solutions.
What sets Bill apart is his dedication to offering truly independent hearing care. Unaffiliated with any single brand, he can recommend the most suitable hearing aids based solely on each patient’s unique needs. This freedom to personalise solutions ensures the highest level of audiology service.
Having previously worked across Hampshire and Dorset for both local and national providers, Bill is now proudly based at Rawlings, offering advanced hearing services from a team that shares his values.
Bill is a hearing aid wearer, as his hearing was damaged whilst working in the textile industry, he has worn Widex aids for the past 3 years.
From comprehensive hearing assessments to aftercare and wax removal, Bill is trusted by clients who frequently refer friends and family—a testament to the quality of service he provides.
MSHAA, RHAD
Mike’s career has taken a few different paths, but each one has helped shape the clinician he is today.
He originally trained as a musician and recording engineer, completing his first degree in Sound Engineering for Film and Television. He then spent six years working with some of the UK’s major broadcasters, including Sky and the BBC. After moving to Sydney, Australia, with his wife, he taught music to children across New South Wales before returning to the UK to pursue a career in healthcare.
After completing his second degree, graduating with a distinction in Audiology from De Montfort University, he began working in a private practice, helping patients with a wide range of hearing and balance needs. Since then, he has continued to develop his clinical skills, with additional training in tinnitus management, speech and language therapy, and Aston University-accredited microsuction wax removal.
He has been helping patients with their hearing care since 2016 and remains passionate about continuing his professional development so he can provide the highest standard of care. He believes in being honest and transparent, helping patients understand their options and supporting them to make informed decisions about their hearing health. Mike also enjoys using the wide range of advanced diagnostic equipment available at Rawlings to ensure every patient receives the most appropriate assessment and care.
MSHAA, RHAD
Ryan Blake’s journey into audiology began in 2014, sparked by a keen interest in hearing while working in optical retail. After completing his Hearing Care Assistant training, he quickly advanced to providing full hearing assessments and aftercare. Determined to deepen his expertise, Ryan pursued a foundation degree in Hearing Aid Audiology at De Montfort University, graduating in 2021.
Ryan is especially passionate about hearing aid technology and its life-changing benefits. He takes pride in helping patients understand the advantages of private hearing aids over NHS options. His work at Rawlings Opticians & Hearing Care—an independent provider—allows him the flexibility to recommend the best solutions without being tied to specific brands. This independence ensures that each patient receives tailored advice based on their individual hearing needs.
Ryan currently resides in Andover with his young family. Although his toddler keeps him busy and his hobbies on hold, he finds great reward in helping others hear clearly and live more connected lives.
As part of the Rawlings team, Ryan offers comprehensive audiology services including hearing tests, hearing aid fittings, and personalised aftercare—bringing dedication, knowledge, and warmth to every appointment.
Jeanette started her career in refrigeration and air conditioning, spending many years in that industry. After being made redundant when the company downsized, she decided it was time for a change — and that’s when she joined Rawlings Opticians & Hearing Care.
At first, Jeanette worked on the optical side, but as the audiology service grew, she was offered the chance to take the HCA course. “I jumped at it — and I’m so glad I did! I absolutely love my role. Every day, I get to meet interesting, lovely people and help them hear more clearly again, which is incredibly rewarding”.
